Interpersonal Skills

The ability to communicate within an organization depends heavily upon people's interpersonal skills. These are the tools people use to interact and communicate with individuals in an organizational environmentThere are seven main areas of interpersonal communication:

  • Verbal communication
  • Non-verbal communication
  • Listening skills
  • Negotiation
  • Problem-solving
  • Decision-making
  • Assertiveness

One of the challenges in the workplace is learning the specific communication styles of others and how and when to share your ideas or concerns. Though some supervisors may specifically ask for your opinion, others may assume if there is something important they need to know, you will bring it to their attention – or if there is something you are unsure about, you will ask. Knowing how to listen carefully and when to ask for help is important.

If an employee and a supervisor learn to communicate well (in whatever method that works), there is a greater likelihood of job retention and promotion. Don't be like Fred. Make sure you have the interpersonal skills you need to succeed.